Refund policy
Refund Policy
Last updated: October 2026
We want you to feel confident booking with Elan. Please read our refund policy carefully before making a booking.
Cancellations
If you need to cancel your rental, please contact us as soon as possible at info@elanrentals.ie.
Cancellations made at least 1 week before your rental start date will receive store credit to the full value of your booking. Cancellations made within 1 week of your rental start date are non-refundable.
Store credit is valid for 12 months from the date of issue and can be used against any future Elan rental booking.
No Cash Refunds
We do not issue cash refunds or refunds to your original payment method. All eligible cancellations are credited in the form of store credit.
Items That Do Not Fit
We are unable to issue refunds or store credit where an item does not fit. Sizing varies between designers, and we strongly recommend:
• Reviewing the specific sizing information included in each product description.
• Contacting us before booking if you have any questions about fit.
• Booking a showroom appointment to try pieces in person before committing to a rental.
Please note that showroom appointments do not guarantee the availability of specific pieces. If there is a particular item you would like to try, contact us in advance and we will do our best to have it available.
Damaged or Incorrect Items
Every item is inspected before it leaves us. If you believe an item is not as described or in an unexpected condition upon collection or delivery, please contact us immediately at info@elanrentals.ie and we will do our best to find a suitable resolution.
Showroom Appointments
Showroom appointments are free of charge and non-refundable as no payment is taken. If you are unable to attend, please cancel at least 24 hours in advance by contacting us at info@elanrentals.ie.
Questions
If you have any questions about our refund policy, please get in touch at info@elanrentals.ie or visit us at our Leeson Street Upper showroom in Dublin.
