Terms of service

Last updated: October 2026

Please read these terms carefully before making a rental booking or showroom appointment with Elan. By using our services, you agree to be bound by these terms.

1. About Elan

Elan is a luxury fashion rental service operating from a showroom on Leeson Street Upper, Dublin. We offer online and in-person rental bookings of curated designer pieces.

2. Making a Booking

Rental bookings can be made online via our website or in person at our Leeson Street showroom. By completing a booking, you confirm that:

You are aged 18 or over.
The information you have provided is accurate and complete.
You have read and agree to these terms and conditions.

Bookings are subject to availability. Confirmation of your booking will be sent to the email address provided at checkout.

3. Rental Periods

Rentals are available for 4, 8, or 12 days. Your rental period begins on the first day of your booking, as specified in your order confirmation.

If you require a rental for a longer period, please contact us in advance to discuss availability and pricing. Extended rental periods are subject to availability and must be agreed in writing prior to your booking.

4. Collection and Return

Your rental will be available to collect from our Leeson Street showroom on the first day of your booking, during opening hours. If you require collection at a different time, please contact us in advance and we will do our best to accommodate you. Items booked for delivery will be dispatched in advance and should arrive on or before your rental start date.

Items must be returned to our Leeson Street showroom in their original packaging by the date specified in your order confirmation. Items booked for delivery must be posted back using the prepaid label provided, on or before the last day of your rental period. Please retain proof of postage until your order is marked as returned.

Late returns will be charged at €30 per day to the card on file. Late returns may affect subsequent customers’ bookings. If you anticipate a late return, please contact us as soon as possible.

5. Cancellations and Refunds

Rentals may be cancelled up to 1 week before your rental start date in exchange for store credit. Cancellations made within 1 week of the rental start date are non-refundable. Store credit is valid for 12 months from the date of issue and may be used against any future rental booking.

To request a cancellation, please contact us at info@elanrentals.ie.

We are unable to issue refunds or store credit where an item does not fit. Please refer to Section 10 (Sizing) for guidance.

Showroom appointments

The Elan showroom is by appointment only. Appointments can be booked online for a fee of €15, which is fully redeemable against any rental booking made during your appointment. To redeem your appointment fee, the rental booking must be made at the time of your visit.

Appointments are one-to-one and include a complimentary styling consultation. If you would like help choosing a piece for a specific occasion, or have a particular item you would like to try, please note this on your booking form and we will do our best to have it ready for you.

The €15 appointment fee is non-refundable for cancellations made less than 24 hours before your appointment. If you need to cancel, please contact us as soon as possible at info@elanrentals.ie.

6. Care of Items

You are responsible for the reasonable care of all rental items during your rental period. Please note the following:

Do not attempt to clean or launder any rental item. All cleaning is carried out by our specialist team on return. Attempting to clean an item may result in a damage charge.
If you are aware of a stain or soiling, please notify us of the source on return. This helps our team care for the piece and minimise any damage costs.
Items should be stored and transported with reasonable care.

7. Damage Cover

Optional damage cover is available for €15 per rental and can be added at checkout. It is strongly recommended that you purchase this. Damage cover includes the cost of repairable damage — including missing buttons, broken zips, and stain removal — up to a maximum repair cost of €100 per rental.

Damage cover does not include:

Theft or loss of an item.
Damage beyond repair.
Repair costs in excess of €100.

Where damage or loss falls outside the scope of damage cover, you will be liable for the cost of repairs or, where an item cannot be repaired, the full recommended retail price (RRP) of the item.

If you do not purchase damage cover and an item is returned damaged, you will be liable for the full cost of any repairs or, where necessary, replacement at RRP.

8. Loss or Theft

If a rental item is lost or stolen during your rental period, please contact us as soon as possible. You may be liable for the full RRP of the item. Damage cover does not cover loss or theft.

9. Item Condition

Every item is inspected before it leaves us to ensure it is in wearable condition. This inspection record serves as the reference point for assessing any damage on return. If you believe an item is not as described or expected upon collection, please contact us immediately. We will do our best to find a suitable resolution.

Minor signs of wear consistent with previous rentals do not constitute a fault. We will always aim to provide items in the best possible condition.

10. Sizing

Sizing varies between designers and brands. We aim to include specific sizing information in each product description. If you have questions about the fit of a particular piece, please contact us before booking.

We recommend booking a showroom appointment if you are unsure about sizing. Please note that showroom appointments do not guarantee the availability of specific pieces — stock may vary at the time of your visit. If there is a particular item you would like to try, please contact us in advance and we will do our best to have it available, but we cannot guarantee this.

We are unable to issue refunds or store credit where an item does not fit.

11. Payment

Full payment is required at the time of booking. We accept all major credit and debit cards. By completing a booking, you authorise us to charge the card on file for any additional amounts due under these terms, including late return charges or damage costs not covered by damage cover.

12. Delivery

Tracked delivery and return is available for a fee of €15. Orders for delivery must be booked at least 5 business days before your rental start date to allow sufficient time for dispatch.

Items booked for delivery are sent via An Post and will be dispatched in advance of your rental date. We aim to deliver on or before your rental start date, but delivery timescales are subject to An Post’s standard service and cannot be guaranteed. Elan is not liable for delays caused by An Post or other circumstances outside our control.

A prepaid return label will be included with your order. You must post the item back on or before the last day of your rental period. Please retain proof of postage until your rental is marked as returned.

Transit risk is allocated as follows:

Outward delivery (Elan to customer): Elan bears the risk until the item is delivered to the address provided.
Return (customer to Elan): risk passes to Elan upon submission of proof of postage to us. Until proof of postage is provided, you remain responsible for the item.

Please note that delivery bookings are non-refundable. See Section 5 for full details.

13. Privacy and Data

We collect and process your personal data in accordance with our Privacy Policy, which is available on our website. By making a booking, you agree to our Privacy Policy.

We will only use your personal data for the purposes for which it was collected, including processing your booking and communicating with you about your rental. Marketing communications are sent only where you have separately opted in at the point of sign-up. You may unsubscribe at any time.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection law.

14. Liability

To the fullest extent permitted by law, Elan’s liability to you in connection with your rental or use of our services is limited to the value of your booking.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

15. Changes to These Terms

We reserve the right to update these terms and conditions from time to time. The version in effect at the time of your booking will apply to that booking. We will notify customers of any material changes via email or on our website.

16. Governing Law

These terms and conditions are governed by the laws of Ireland. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the Irish courts.