Shipping policy

Delivery Policy

Last updated: October 2026

Tracked delivery and return is available for a fee of €15. Please read this policy carefully before selecting delivery at checkout.

Booking a Delivery Order

Delivery orders must be placed at least 5 business days before your rental start date. This allows us sufficient time to prepare and dispatch your item. Orders placed after this window cannot be fulfilled by delivery and will need to be collected in person from our Leeson Street Upper showroom.

Dispatch and Arrival

Items are sent via An Post tracked delivery and will be dispatched in advance of your rental start date. We aim for your rental to arrive on or before your rental start date, but delivery timescales are subject to An Post’s standard service and cannot be guaranteed. Elan is not liable for delays caused by An Post or other circumstances outside our control.

You will receive dispatch confirmation once your order has been sent. We recommend ensuring someone is available to receive the parcel or that you have a safe delivery location on your An Post account.

Returning Your Rental

A prepaid An Post return label will be included with your order. You must post the item back on or before the last day of your rental period.

To return your rental:

• Re-pack the item carefully in the prepaid envelope provided.

• Drop the package at your nearest An Post office or post point.

• Retain your proof of postage until your rental is marked as returned in your order confirmation.

Please send your proof of postage to info@elanrentals.ie. Risk for the item passes to Elan upon submission of proof of postage. Until proof of postage is provided, you remain responsible for the item.

Late Returns

Late returns will be charged at €30 per day to the card on file, regardless of whether the delay is due to postal services. If you anticipate your return will be late, please contact us as soon as possible at info@elanrentals.ie.

Damage Cover

We strongly recommend adding damage cover (€15) to your order at checkout. This covers the cost of repairable damage. This includes missing buttons, broken zips, and stain removal to the value of €100 per rental. Damage cover does not include loss, theft, or damage beyond repair.

If an item is lost or damaged in transit on return and proof of postage has not been submitted, you may be liable for the full recommended retail price (RRP) of the item.

Refunds on Delivery Orders

Cancellation in exchange for store credit is available up to 1 week (7 days) before your rental start date. Once dispatched, the order cannot be cancelled and you are responsible for the return of the item. Please refer to our Refund Policy for full details.